Your download speed represents the amount of data you can download in a given time. The rate is measured in megabits per second (Mbits/s or Mbps). Text and images (such as on a simple web page) aren’t very “heavy,” so they don’t take up a lot of bandwidth. Sound (such as the story narration in our Great Ratsby ebook series) uses more. Video can drain a lot of bandwidth, especially if you wish to ensure a good quality of image and smooth playback. A high-speed Internet connection should provide a download speed of at least 5 Mbits/s. Various Internet service providers offer rates that generally range from 2Mbits/s to 120 Mbits/s.
There are websites you can use to measure your bandwidth. For example, on http://speedtest.net, you can easily find out your download speed and see whether your current Internet connection is sufficient for good audio and video playback.
First, check your spam folder: maybe the e-mail was filtered.
It’s also possible that you made a mistake when typing your e-mail address during the registration process. Contact our technical support team, and we will help you update your account. Please have with you the 31-character access code that you activated.
One month before the expiry date of your subscription, we send you a reminder to renew your digital product.
It’s important to renew your product in your Pearson ERPI account to avoid losing any customizations (notes, documents, etc.) you may have made.
1. Check the following system requirements are recommended for optimal use of your product:
Operating system: a recent version of Windows or OS X (Mac)
A recent version of a web browser
Adobe Flash Player (the most recent version)
Adobe Acrobat Reader to read PDFs
For tablets: the most recent version of Android or iOS (iPad)
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